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Shelton, CT, August 12, 2011 —
SMG Services Achieves CIMS & CIMS-GB Certification
ISSA, The Worldwide Cleaning Industry Association, announced today that SMG Services, LLC (Service Management Group) has certified to the ISSA Cleaning Industry Management Standard (CIMS) and CIMS-Green Building (CIMS-GB) criteria. Both certifications were designated “with Honors”.
CIMS applies to the management, operations, and performance systems of cleaning organizations. Compliance with the Standard demonstrates that a cleaning operation is structured to deliver consistent, quality services designed to meet customers’ needs and expectations. CIMS certification has become a requirement in many cleaning-service bid specifications as end customers look for an effective way to identify cleaning-service providers who are true companies of excellence and committed to customer satisfaction.
"Excellent customer service (is) the ability of an organization to constantly and consistently exceed the customer's expectations," said Harry Cohn, President, SMG Services. “This certification confirms that SMG has the management principles and framework in place to maintain and grow our customer focused organization.”
CIMS-certified organizations must demonstrate compliance with the five core principles of the Standard—quality systems; service delivery; human resources; health, safety, and environmental stewardship; and management commitment—and undergo a comprehensive assessment of management and operational execution. Compliance with the CIMS-GB criteria illustrates SMG Services’ commitment to delivering green and sustainable cleaning programs. The CIMS-GB designation will help SMG provide customers with precisely what they need to secure points under the U.S. Green Building Council’s LEED for Existing Buildings: Operations and Maintenance (LEED-EBOM) Green Building Rating System, while greening operations overall.
To become CIMS- and CIMS-GB-certified, an organization must submit written documentation supporting its compliance with the requirements described in the sections of the Standard. An independent, accredited assessor then conducts an on-site review of the applicant’s systems, processes, and documentation to ensure compliance. To achieve certification, an organization must meet 100 percent of the mandatory elements and 60 percent of the recommended elements, per section. To date, only 49 organizations have achieved certification.