SMG's Live Dispatch Center is our always-on service that anticipates and quickly responds to your facilities cleaning and building maintenance needs. It is here that we closely monitor on-site conditions and quickly take care of situations as they arise. And by keeping a close and constant eye on routine, periodic, and emergency issues, SMG is able to offer the most consistently high service to our clients. Our highly trained operations supervisors provide 24-hour customer and security officer support, seven days per week.
Our 24/7 Live Dispatch center closely monitors on-site conditions to provide you with the fastest response and best possible service.
- Superior Service & Response
- Special Service Requests
- SMG's 24/7 Live Dispatch Team provides you with a fast, competent, and knowledgeable response.
- Your request is logged into our system and we provide you with an estimated response time so that we can remedy situations in the shortest possible timeframe.
- SMG also provides a number of special and rapid-response services as requested at client facilities for unexpected situations:
– Spills, floor, carpet and wall cleaning
– Trash and materials removal, packing/unpacking assistance
– Porter and matron service
– Lighting, equipment and maintenance service
– Special cleaning requests for conference rooms, kitchens, restrooms, etc.
– Building entry attention such as snow and ice removal
– Security-related issues
- Our entire customer support staff and executive management team is here to answer any of your questions and concerns. It's our commitment to you.
SMG offers a number of specialized services to protect your enterprise, employees, and business investments. When those special situations arise, SMG is here to take care of them and help keep your company running smoothly and safely.
- After disaster / emergency cleanup services
- Construction cleanup / move-in prep
- Special event preparation
- Food sanitation services
- Uniformed security personnel
- 24-Hour security call center
- Parking lot security / attendant
- Handyman services
- HVAC systems and duct cleaning
- Acoustical ceiling tile maintenance
- Interior office painting
- Pest control services
- Pressure washing; canopy and awning cleaning
- Snow plowing / parking lot maintenance
- Rooftop snow removal and drain cleaning
- Fire extinguisher inspections
- Escalator and elevator cleaning
- Indoor air quality testing